Healthy people living in healthy communities
To improve the quality of life for all South Carolinians by protecting and promoting the health of the public and the environment
Non-negotiables of our Agency character, defining how we interact with others, shaping our decision processes, and guiding our organizational beliefs about how we achieve our mission
We embrace our responsibility to reliably serve our communities, our customers and each other in a respectful manner, relying upon clear and uncompromised commitments to integrity, trust, dependability, and responsiveness.
We encourage and empower our teams to find creative solutions to promote and protect the health of the public and the environment.
We foster an inclusive and collaborative environment, valuing the diversity of thoughts, experience and expertise of every team member, our stakeholders and our communities.
We are steadfast in our commitment to the highest achievable standards of quality and professionalism in our pursuit of healthy people living in healthy communities.
Five strategic focus areas, the imperatives that unite our teams, align our work, and enable our Agency to move forward in our ambitious mission.
Educate and engage our team members, stakeholders and communities with relevant and timely health and environmental information to improve quality of life and health outcomes.
Grow and develop DHEC teammates’ knowledge and familiarity of Agency teams, practices and services in order to position DHEC teammates to better serve our stakeholders and communities.
Implement and promote initiatives to improve and sustain the health and well-being of our teammates and our environment.
Leverage new technologies to increase accessibility and timeliness of health and environmental information to both internal and external customers.
Expand, engage and leverage our partners in communities, government and business to improve access to relevant and timely health and environmental information.
Promote awareness of the Agency’s health and environmental information and services within the communities we serve.
Utilize sound science, quality data and analytical processes to make fully informed, well-reasoned decisions that instill trust and confidence in our expertise and decision making capabilities.
Ensure technical and scientific data is readily accessible for teams’ use in making sound, informed and objective decisions.
Implement a training program to ensure teams are kept current on specialized knowledge and developments in their fields of expertise.
Apply current research to promote the use of evidence-based best practices and continuous improvement in our programs and services.
Engage external experts to inform critical decision making and analytical processes.
Contribute expertise and lead efforts to advance health and environmental protection on a state, regional and national level, positioning DHEC as the trusted source of health and environmental information.
Organize, promote and help lead work groups within the Agency and with our stakeholders and communities.
Contribute expertise to the public health and environmental community through active participation in state and national organizations, conferences and committees.
Expand the reach and benefit of our experience and expertise through publications, speaking engagements, teaching opportunities, and media relations.
Provide timely and relevant facts, knowledge and insights to the legislature and other policy makers.
Facilitate access to and delivery of dependable, timely, professional and culturally appropriate services to meet the needs of communities and our partners.
Provide ongoing development opportunities for teams to enhance their abilities to deliver services in a professional, culturally appropriate manner.
Improve customer and partner experience through enhanced online services.
Promote continuous improvement and innovation goals for improving customer service delivery, policies and practices.
Employ strategies to ensure cost-effective, sustainable and available environmental and health services to the communities.
Develop our people, strengthen our processes, and invest in our technology to support a high-performance organization and a culture of continuous improvement.
Maximize the job satisfaction of current teams and provide an efficient and welcoming recruitment and onboarding process for new and future team members.
Provide new internal and external continuing education opportunities for our teammates to develop and learn new skills and enhance their contributions to the Agency.
Expand the capacity and increase the reliability of our IT infrastructure.
Streamline and modernize the Agency’s software application portfolio to empower the teams and strengthen Agency performance.
Ensure workspaces for our teams across the state are functional, safe, clean, cost-effective, and environmentally friendly.
Foster a culture of continuous improvement by streamlining, improving and automating critical processes across the Agency.
Implement plans, policies and procedures to ensure continued operations of critical Agency functions during emergency situations, information system failure or staff turnover.