ePermitting Troubleshooting

ePermitting is designed to work best using Microsoft Edge or Google Chrome on a personal computer. Users may also find that ePermitting works on tablets, but we do not recommend accessing it on a phone.

Before you request ePermitting assistance, please confirm the following:

  • You have an active ePermitting account and you have completed the verification steps that were emailed to you
  • You have signed in using the correct username and password
  • You checked to see if ePermitting was working in a different browser (ePermitting works best in Edge)
  • You are an authorized user for the site that you are trying to access
  • You have selected the appropriate site (YouTube)
  • You are not having issues visiting other scdhec.gov webpages
  • You have internet access
  • You are accessing ePermitting within the United States
  • You have closed and restarted the browser you are using
  • You have restarted your computer


If you have confirmed all of the above and still need assistance,  please use the ePermitting eBot below.



ePermitting eBot