Public Health Clinics – Web Chat

Make DHEC clinic appointments online using Web Chat

You are about to enter a DHEC Web Chat for making public health clinic appointments. The notice below describes how medical information about you may be used and disclosed and how you can get access to this information. Please scroll and read the privacy notice below to proceed to the chat.

Our Pledge Regarding Your Health Information:

DHEC is committed to protecting the privacy of your health information. We create a record of the health care and services you receive in order to provide you with quality care and to comply with legal requirements.

This Notice explains how we may use or release your health information, our obligations related to the use and release of your health information, and your rights regarding your health information. We are required by law to make sure that health information that identifies you is kept private, to give you this Notice of our legal duties and privacy practices with respect to your health information, to follow the terms of our current Notice, and to notify you in case of a breach of your unsecured protected health information.

This Notice applies to all of the records of your care generated by DHEC, whether made by clinic personnel or another health care provider. The practices described in this Notice will be followed by all DHEC clinics, any member of a volunteer group we allow to help you while you are in this facility, and all employees, staff and other DHEC personnel.

If you have any questions about this Notice of Privacy Practices, please contact:

DHEC Privacy Officer
South Carolina Department of Health and Environmental Control 2600 Bull Street, Columbia, SC 29201
(803) 898-3318 or

How DHEC Uses and Releases Health Information

The following categories describe different ways DHEC uses and releases health information.

  • For Treatment. We use your health information to provide you with medical treatment or services. We may release your health information to caregivers such as doctors, nurses, technicians, medical students, or other clinic or DHEC personnel who take care of you. We also may release information to persons outside of DHEC who assist in your care such as family members or other healthcare providers. For example, a doctor treating you for an injury may need to know about your diabetes for treatment purposes. Different divisions or departments of DHEC may also share health information about you in order to coordinate your different needs, such as prescriptions, lab work and referrals.
  • For Payment. We may use and release your health information to bill and collect payment for your treatment and services from an insurance company or a third party, or to obtain prior approval for treatment from your health plan. For example, we give health information about you to your health insurance plan so it will pay for your services.
  • For Health Care Operations. We may use and release your health information for healthcare operations necessary to run the clinic and make sure that all of our patients receive quality care. For example, we may combine health information about many clinic patients to decide what additional services we should offer, what services are not needed, and whether new treatments are effective. We may disclose information to doctors, nurses, technicians, medical students, and other clinical personnel for review and learning. We may remove information that identifies you from this medical information so others may use it to study health care and health care delivery without learning who you are.
  • Research. Under certain circumstances, we may use and release your health information for research purposes. For example, a research project may compare the health and recovery of all patients who received one medication to those who received another medication for the same condition. All research projects must first be approved through a special evaluation process to balance the research needs with your need for privacy.
  • As Required By Law. We will release your health information when required to do so by federal or state law.
  • To Avert a Serious Threat to Health or Safety. We may use and release your health information when necessary to prevent a serious threat to your health and safety or the health and safety of another person or the public.

Use and Releases of Your Information In Special Situations

  • Organ and Tissue Donation. If you are an organ donor, we may release your health information as necessary to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank.
  • Specialized Government Functions. We may disclose your health information for specialized government purposes, including military and veterans’ activities, national security and intelligence activities, protective service of the President and others, medical suitability determinations for Department of State officials, correctional institutions and law enforcement custodial situations, or for the provision of public benefits.
  • Workers’ Compensation. We may release health information about you for workers’ compensation or similar programs that provide benefits for work-related injuries or illness.
  • Public Health Activities. We may release your health information for public health activities to prevent or control disease, injury or disability; to report vital events such as births and deaths; to report immunizations to the state registry; to report child abuse or neglect; to report reactions to medications or problems with products; to notify people of product recalls; to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; to notify the appropriate government authority of suspected abuse, neglect or domestic violence as required or authorized by law.
  • Health Oversight Activities. We may release your health information to a health oversight agency for activities authorized by law such as audits, investigations, inspections, and licensing.
  • Lawsuits and Disputes. We may release your health information in response to a court or administrative order or in response to a subpoena, discovery request, or other lawful process.
  • Law Enforcement. We may release health information to a law enforcement official:
    • In response to a court order, subpoena, warrant, summons or similar process;
    • To identify or locate a suspect, fugitive, material witness, or missing person;
    • If you are the victim of a crime, with your agreement or, under certain circumstances, if we are unable to obtain your agreement;
    • About a death we believe may be the result of criminal conduct;
    • About criminal conduct at the clinic or health department; and
    • In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.
  • Coroners, Medical Examiners and Funeral Directors. We may release health information to a coroner or medical examiner, for example, to identify a deceased person or determine the cause of death, or to funeral directors as necessary to carry out their duties.
  • Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release health information about you to the correctional institution or law enforcement official if the release is necessary for the institution to provide you with health care, to protect your health and safety or the health and safety of others, or for the safety and security of the correctional institution.
  • We may keep your health information in electronic form and share it with other health care providers through a health information exchange, unless you request that we not do so.
  • We will not use or release your health information for purposes of marketing or fund-raising activities. We will not use or disclose psychotherapy notes without your written authorization (with limited exceptions for certain treatment, payment or health care operations). We will not sell your health information.
  • Under South Carolina law, we must not release your medical records without your written consent, except as otherwise provided by law. We must also comply with additional restrictions on certain types of information, including information relating to sexually transmitted disease, HIV, TB, other communicable diseases, family planning, WIC, drug control, substance abuse, and mental health.

We will not release STD/HIV information except:

  • For statistical purposes in a manner that no individual person can be identified;
  • With the consent of all persons identified in the information released;
  • To the extent necessary to enforce state laws and regulations concerning the control and treatment of STD;
  • To medical personnel to the extent necessary to protect the health or life of any person;
  • In cases involving a minor, the name of the minor and medical information concerning the minor must be reported to appropriate agents if a report of abuse or neglect is required by state law; or
  • If a minor has AIDS or is infected with HIV, and is attending a public school in kindergarten through fifth grade, we will notify the superintendent of the school district and the nurse or other health professional assigned to the school the minor attends.

Your Health Information Rights

You have the following rights regarding the health information DHEC has about you:

  • Right to Inspect or Obtain a Copy of Your Health Information. You may request a copy of your health information, including medical, billing, or health care payment information, from the local health department. This right includes obtaining copies of test reports directly from the processing laboratory. Upon request, we will provide you with the name of the laboratory.

    To access your health information, including any test reports processed by DHEC’s Bureau of Laboratories, you must submit a written request. DHEC’s local health departments or Bureau of Laboratories can provide you with an Authorization to Release Health Information, if requested. Under certain circumstances, you may be asked to provide proof of identity to obtain your health information.

    If we keep your health information in an electronic record, and you request an electronic copy, we will provide the information to you in the electronic form and format you request if it is readily producible. If it is not, we will provide the information to you in a readable electronic form and format as agreed by you and us. If you direct us to, we will transmit your information directly to a person or entity you designate. We may charge a reasonable, cost-based fee for copying, mailing, and supplies associated with your request, including the cost of portable electronic media if you request your information in that form. We will respond to all valid requests for health information within thirty days or notify you of our inability to do so.

    In limited cases, we may deny your request. If your request is denied, you may request a review of the denial.
  • Right to Amend. If you believe your health information is incorrect or incomplete, you may ask us to amend the information by sending a request in writing to the Privacy Officer stating the reason you believe your information should be amended. We may deny your request if you ask us to amend information that was not created by us; is not part of the health information kept by or for DHEC; is not part of the information you would be permitted to inspect and copy; or your health information is accurate and complete. You have the right to request an amendment for as long as DHEC keeps the information.
  • Right to an Accounting of Releases. You have the right to request a list of the releases we have made of your health information. This list will not include health information released to provide treatment to you, obtain payment for services, or for administrative or operational purposes (except releases through an electronic health record we have made of your information in the three years before your request); releases for national security purposes; releases to correctional or other law enforcement facilities; releases authorized by you; releases to persons involved in your health care; and releases made more than six years before your request.
  • You must submit your request in writing to the Privacy Officer, stating a time period that may not go back further than six years. Your request should indicate in what form you want the list (for example, by paper or electronically). The first list you request within a 12- month period will be free. We may charge you for the cost of providing additional lists. If so, we will notify you of the cost and you may withdraw or modify your request before any costs are charged to you.
  • Right to Request Restrictions. You have the right to request a restriction on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or payment for your care, like a family member or friend. For example, you may ask that we not use or disclose information about an immunization or particular service you had. You may request that we not share your information through an electronic health information exchange.
  • We are not required to agree to your request unless you have paid in full for a health care item or service “out of pocket” and you request the information not be communicated to your health plan for payment or health care operations purposes. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.
  • To request restrictions, you must make your request in writing to the Privacy Officer. In your request, you must tell us: (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
  • Right to Request Confidential Communications. You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to the Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
  • Right to Appoint a Representative. You have a right to give someone else authority to make decisions about your health information, such as a power of attorney or medical power of attorney. If someone is your legal guardian, that person can also exercise rights and make choices about your health information.
  • Right to a Paper Copy of This Notice. You have the right to request a paper copy of this notice at any time by contacting the Privacy Officer named in this Notice. You may obtain a copy of this notice at our website:

Changes To This Notice

We reserve the right to change this notice. We may make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in DHEC clinics and other facilities. The notice will contain on the first page, in the lower right-hand corner, the effective date. In addition, each time you receive treatment or health care services at any DHEC clinic, we will offer you a copy of the current notice in effect.


If you believe your privacy rights have been violated, you may file a complaint with the DHEC Privacy Officer or with the Department of Health and Human Services Office of Civil Rights. To file a complaint with DHEC, submit your complaint in writing to the Privacy Officer at the address listed on the first page of this Notice. To file a complaint with the Office of Civil Rights, submit your complaint in writing to:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W. • Room 509F HHH Bldg Washington, DC 20201
Customer Response Center: (800) 368-1019
Fax: (202) 619-3818 • TDD: (800) 537-7697 • Email:

You will not be penalized or retaliated against for filing a complaint.

Other Uses Of Health Information

This Notice describes and gives some examples of the permitted ways your health information may be used or released. We will ask for your written permission before we use or release your health information for purposes not covered in this Notice or required by law. If you provide us written permission to use or release information, you can change your mind and remove your permission at any time by notifying the Privacy Officer in writing. If you remove your permission, we will no longer use or release the information for that purpose. However, we will not be able to take back any release that we made with your permission, and we are required to retain our records of the care that we provided to you.





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